Landlord Terms & Conditions

Landlord Agreement – myhomeisyours.com

This Agreement is made between BNBL Limited, trading as myhomeisyours.com ("the Company") and the property owner ("the Landlord"). This Agreement sets out the terms and conditions under which the Company will provide property management and short-term rental services for the Landlord's property or properties.

1. Definitions

“Agreement” means this contract, including all schedules and any written updates.

“Company” means BNBL Limited, trading as myhomeisyours.com, or its authorised representatives.

“Landlord” means the property owner or authorised person providing the Property for short-term rental.

“Guest” means anyone staying at the Property under a booking arranged by the Company.

2. Landlord Obligations

2.1 Pre-Check-In Requirements

The Landlord confirms they have the legal right to offer the property for short-term rental and will follow all relevant laws and regulations.
All properties must be fully furnished and include bed linen, towels, basic cleaning supplies, and all utilities. These costs must be included in the agreed nightly rate.
Before any bookings go live, the Landlord must provide proof of:

Public liability insurance (£2–£5 million cover)
A valid gas safety certificate
Landlord insurance

Any surveillance equipment at the property (e.g., CCTV, Ring doorbells, or other recording devices) must be disclosed to the Company before a booking is accepted. If not disclosed, the Company may require the equipment to be switched off for the full stay or may cancel the booking with a full refund. See Schedule 1 for full details.
Before each booking, the Landlord must tell the Company about any important property details or known issues—such as broken appliances, shared areas, unusual layouts, planned maintenance visits, or limited parking.
The Landlord agrees, upon a booking being confirmed, to facilitate a live video walk-through of the property. This will act as the Condition Report. Where issues are identified and are unable to be resolved prior to Guest check-in, the Landlord agrees to a cancellation and full refund for the booking.
The property must be professionally cleaned before every check-in. If it is not (and photo/video evidence shows this), the Guest may receive up to £100 in compensation, funded by the Landlord. The Landlord must then resolve the issue promptly. If the Guest opts to leave the property, the Landlord must refund the Company in full and offer £100 compensation which will be offered to the Guest.
A detailed, non-branded check-in manual must be provided to the Company at least 48 hours before check-in. For weekend or bank-holiday arrivals, it must be submitted by 5pm on the preceding Thursday. See Schedule 2 for full requirements.
The Landlord must provide an invoice for each booking, including dates, bank details, VAT information (if applicable), and the agreed nightly rate. The cancellation policy must be clearly stated on the invoice. If not, a 7-day in-house cancellation policy will be assumed
The Landlord agrees to either a 7- or 14-day in-house cancellation policy. If cancelled before noon, the landlord will be paid a further 7 or 14 nights after cancellation. If cancelled after noon, cancellation will be effective from the following day. If funds are owed back to the Company (e.g., due to cancellation or overpayment), the Landlord must refund the balance within seven days. Late refunds will incur a 5% weekly fee.
In the event of a Landlord cancelling a booking, they agree to compensate the Guest, look for alternative accommodation options and pay the difference.

2.2 During the Stay

2.2.1 Availability & Issue Resolution

The Landlord must be reachable by phone 24/7 for urgent Guest issues.
Guests are encouraged to log all issues within 48 hours of check-in.
All issues must be resolved within the timelines set out in Schedule 3.
If an issue is not resolved within the required timeframe, the Company may decide on appropriate Guest compensation or relocation of the Guest. In such cases, the Landlord will be required to issue a full refund.

2.2.2 Spot Checks & Inspections

The Landlord must carry out spot checks at least every 14 days and keep a record of each visit.
Any issues found during a spot check must be reported to the Company immediately with time stamped photo or video evidence.
Guests must receive at least 48 hours’ notice before any inspection
For the avoidance of doubt, advance notice is always needed when visiting a property, even in emergencies where Landlord must demonstrate that contact was attempted, to both Guest and Company.

2.2.3 Supplies & Linen

The Landlord must provide cleaning products and toilet paper for the entire stay (a fair use policy applies).
If laundry services are not arranged at least every two weeks, the Landlord must supply a spare set of bed linen for each bed and towels for Guest use.

2.2.4 Garden & Property Maintenance

The Landlord must keep all garden areas well maintained at all times, with extra attention during the summer months.

3. General Obligations

3.1 General

The Landlord agrees to be contacted by phone, email, or WhatsApp for any operational matters related to this agreement.
All Guest communication must go through the Company. Guest contact details may only be used in emergencies. The Company are to be advised and kept updated on the status of the emergency.
The Landlord will provide competitive market rates and understands that only the best quotes will be included in the Company’s responses to suppliers.
The Landlord shall not disclose to any Guest, prospective Guest, or third party any nightly rates, management fees, commissions, or other commercially sensitive pricing information agreed between the Parties. All such information shall remain strictly confidential unless otherwise authorised in writing by the Company.
The rates confirmed at booking are final for the specific dates booked. The Landlord cannot change them or add new charges after confirmation. Any extra fees introduced post-booking are not payable by the Company or Guest unless agreed in writing before check-in.

3.2 Damage Claims

See Schedule 4.

3.3 Marketing Materials & Licensing

The Landlord agrees to provide marketing content or allows the Company to source it from platforms such as Booking.com or Airbnb. The Landlord confirms they hold the necessary rights to this content and grants the Company a non-exclusive, royalty-free licence to use it.

3.4 Non-Circumvention

The Landlord must not directly or indirectly approach, accept, or facilitate bookings from any Guest introduced by the Company during the term of this agreement. Any breach may result in the Landlord being liable for lost revenue and related costs.

4. Company Obligations

4.1 General

The Company will hold the Guest’s deposit on behalf of the Landlord.
The Company will coordinate with the Landlord on any requests to extend a booking.
The Company will pay all Landlord invoices promptly, in line with this agreement.
The Company will take reasonable steps to ensure Guests follow the Guest Terms and Conditions, which are shared before check-in and available on request.

4.2 Deposit Handling & Liability

The Company will collect and hold a £500 Guest deposit for the Landlord. The Company’s liability for Guest behaviour or damage is limited to the value of this deposit. The Company is not responsible for fair wear and tear or accidental damage, as permitted by law.
The Landlord must maintain suitable landlord insurance, including appropriate public liability cover.
The Company may withhold all or part of the Guest deposit if the Landlord does not meet their obligations under this agreement. If for reasons outside of the Landlords control, their obligations cannot be met, the Landlord must discuss without delay with the Company and we may find a workaround.

5. Legal, Compliance & Termination

5.1 Governing Law: This agreement is governed by the laws of England and Wales, and any disputes will be handled exclusively by the courts of England and Wales.

5.2 Data Protection: Both the Company and the Landlord must follow all relevant data protection laws, including GDPR and the Data Protection Act 2018, when handling Guest personal data.

5.3 Indemnity: The Landlord is responsible for any claims, losses, or costs that arise from their breach of this agreement or failure to meet legal obligations.

5.4 Force Majeure: Neither party is liable for delays or failures caused by events outside their control (e.g., extreme weather, power failures, pandemics, industrial action). The impacted party must notify the other and take reasonable steps to reduce the impact.

5.5 Termination:

The agreement runs from check-in to check-out, unless extended by mutual agreement.
The Company may terminate immediately if the Landlord fails to resolve issues within agreed service levels.
The Company may also terminate immediately if the Landlord becomes insolvent or enters administration.
Termination does not affect any rights or obligations already built up by either party.

Last Updated: 10/12/25 15:12