Landlord Terms & Conditions

Landlord Terms & Conditions (Summary)

Welcome to myhomeisyours.com. By partnering with us, you agree to the following key terms of our property management and short-term rental service.

1. Your Responsibilities as a Landlord

• Eligibility: You must have the legal right to rent the property.

• Insurance & Safety: Provide:

Landlord and public liability insurance (min. £2m cover).
Valid gas safety certificate.
To comply at all times with all applicable laws and regulations of the UK, including but not limited to current health and safety legislation, housing standards, and statutory requirements relating to gas, electrical, and fire safety, smoke and carbon monoxide alarms, energy performance. (where applicable).
Property Readiness: Ensure the property is:
Fully furnished with linen, towels, and utilities included.
Professionally cleaned before each guest check-in.
Remedy any unclean property as soon as practicable and compensate the guest up to £100 for the inconvenience.
Accompanied by a date-stamped video walkthrough, which will serve as the Condition Report.

• Check-In Manual: Submit a non-branded, detailed manual at least 48 hours before check-in (See Check-In Manual Requirements).

• Marketing Materials: You will share marketing content with us or let us gather it from platforms like Booking.com or Airbnb. You confirm you have the rights to use these materials and give us permission to use them too, royalty-free.

2. During the Guest’s Stay

• Availability: Be reachable 24/7 for urgent issues.

• Will resolve urgent issues within 48 hours (See Issue Resolution Timelines).

• Pay relocation costs and compensation where necessary in the event issues are not resolvable or guests cannot check in to the property.

• Notice: Provide Guests with a minimum of 24 hours' notice of any inspections or visits.

• Maintenance: Conduct fortnightly property checks and promptly address guest-reported problems. (See Issue Resolution Timelines).

• Supplies: Provide toilet paper, cleaning products, and spare linen/towels.

• Garden Maintenance: Keep all outdoor areas guest-ready.

3. Communication & Conduct

• All guest communication goes through us.

• Emergency guest contact is for safety-critical issues only.

• You may not directly accept bookings or extensions from our guests.

4. Damage & Refunds

• Report any damage within 24 hours of discovery. (See Damage Claim Process).

• Submit claims (with evidence) within 10 working days. Wear and tear is not covered.

• Refund overpayments or cancellations within 7 days to avoid penalty interest.

5. Surveillance Policy

Any use of surveillance devices (e.g., Ring doorbells, CCTV) must be disclosed in advance and comply with strict data protection rules. (Read Full Surveillance Equipment Policy)

6. Our Responsibilities

• Act as the point of contact with guests

• Collect and hold the agreed guest deposit amount per booking. Our liability is limited to the deposit amount held for any guest.

• Liaise with you for all extensions, and we will give you as much notice as possible.

• Ensure prompt payment of invoices (our payment run is weekly on a Tuesday).

• Provide guest IDs upon request.

Request opt-in to our guest terms and conditions from all guests, www.myhomeisyours.com/guests-terms-conditions

7. Legal & Compliance

This agreement is governed by English law.
Both parties must comply with GDPR and the Data Protection Act 2018.
The term of the agreement is from check-in date to check-out date and can be extended based on mutually agreed extensions between myhomeisyours and the landlord.
These terms are updated periodically. It is the sole responsibility of the landlord to review the Terms and Conditions regularly and remain informed of any changes. Continued use of our services following any updates constitutes acceptance of the revised terms.

In the event of any dispute or disagreement, the myhomeisyours Terms and Conditions shall take precedence and supersede any other agreements or contracts, unless otherwise explicitly stated in writing and agreed to by myhomeisyours.

1. Introduction

By Clause 3.1 of this Agreement, the Landlord shall provide a comprehensive, non-branded Check-In Manual for each Property. This manual is intended to support Guest self-sufficiency, compliance with house rules, and operational efficiency.

2. Required Contents

The Check-In Manual shall, at a minimum, include the following information:

Type of Check-In
Specify whether check-in is meet & greet or self-check-in.
Key Box Details
If self-check-in, provide the precise location of the key box and the access code.
Check-In and Check-Out Times
Clearly state the standard check-in and check-out times applicable to the Property.
Full Property Address
Include the complete and accurate address of the Property.
Wi-Fi Information
Provide the network name (SSID) and password.
Parking Instructions
Specify the location of available parking, and indicate whether a physical permit is required or if parking is virtual/permit-free.
House Rules
Provide any specific house rules, you can review the Company’s standard Guest House Rules, accessible at:
https://www.myhomeisyours.com/guests-terms-conditions
Heating and Hot Water Instructions
Describe how to operate heating and hot water systems, and state the location of the thermostat.
Waste and Recycling Information
Provide instructions for rubbish disposal and recycling, including bin locations and collection days if applicable.
House-Specific Notes
Mention any scheduled maintenance visits (e.g., gas safety inspections), known issues (e.g., appliance awaiting repair), or spot check schedules.
Location of Circuit Breaker
Indicate the location of the main fuse box or circuit breaker.

3. Formatting Requirements

The Check-In Manual must be provided in a clean, professional format, free from third-party branding or advertising.
The Manual shall be submitted in PDF or editable document format unless otherwise agreed in writing.

4. Emergency Contact

The Landlord shall provide the Company with emergency contact details for operational use only. These may be shared with Guests in the event of a serious issue or urgent repair.

Issue Resolution Timelines

myhomeisyours Surveillance Equipment Policy

1. Notification Requirement

Any use of surveillance equipment, including but not limited to CCTV cameras, video doorbells (e.g., Ring), or other recording devices (“Surveillance Devices”), must be declared to myhomeisyours at the time of booking.
Failure to notify myhomeisyours of the presence of Surveillance Devices may result in myhomeisyours requiring the Landlord to deactivate such equipment for the full duration of the Guest’s stay or cancellation of booking with full refund.

2. Visibility and Signage

The presence of Surveillance Devices must be clearly indicated with appropriate signage at all entry and exit points to the Property.
The signage must be visible, legible, and comply with applicable data protection guidance.

3. Permissible Use and Field of View

Surveillance Devices must be positioned so that their field of view is strictly limited to areas within the boundary of the Property owned or controlled by the Landlord.
Surveillance of public spaces or areas outside the Landlord’s property is strictly prohibited.

4. Data Protection Compliance

The Landlord must register their use of Surveillance Devices with the Information Commissioner's Office (ICO) and maintain current registration under applicable data protection laws.
The Landlord shall ensure that any personal data captured is processed lawfully, fairly, and transparently and retained only for as long as is necessary to fulfil its original purpose.
The Landlord agrees to securely store and manage all recordings, preventing unauthorized access or disclosure.

5. Data Subject Rights

Individuals whose personal data is captured by Surveillance Devices (“Data Subjects”) have the right to request access to their data and/or its erasure.
Such requests must be acknowledged and acted upon promptly, and no fees may be charged for fulfilling these rights.

6. Disclosure of Footage

The Landlord may share relevant surveillance footage with myhomeisyours where necessary to substantiate a suspected breach of the Guest Terms and Conditions.
myhomeisyours reserves the right to disclose such footage to its suppliers or relevant third parties strictly to investigate or resolve disputes or violations.
myhomeisyours Guests must consent to the sharing of footage in cases where suspected breaches exist.

myhomeisyours Damage Claim Process

Damage must be reported to the Company within 24 hours of discovery or Guest check-out.
The Landlord shall submit a full damage claim within 10 working days, including photographic or video evidence of before and after check-in, and at least three independent quotations for each item of work or replacement.
Original receipts for replacement items must be included. Items determined to be subject to fair wear and tear or beyond their reasonable useful life may be excluded from the final claim.
The Landlord shall provide proof of spot checks, indicating the time and date of each spot check. Failure to complete spot checks may invalidate any claims.
We shall not be liable for any additional costs, charges, or expenses that are not expressly documented in the original quotation

Last Updated 07/10/25 14:28